Returns and Refunds Policy

At Canbhas (unit of Mosa Enterprises), we pride ourselves on the quality of our products and are committed to ensuring your complete satisfaction. However, we recognize that in rare instances, there may be a need to return an item due to a defect or error on our part.

Return Window

To return an item, you must notify us within 48 hours of delivery. This strict two-day window starts from the moment the item is delivered to you.

Eligibility for Return

We accept returns or exchanges only if the item you received is defective or incorrect due to an error from our side. Returns due to incorrect sizing, change of mind, or misuse are not accepted.

Refunds and Replacements

We do not issue monetary refunds. In cases where you receive a defective or incorrect item, we offer replacements. If a replacement is not suitable, we will provide store credit that you can use for future purchases on our site.

Initiating a Return

To begin the return process, please contact us via email or WhatsApp. Please provide images and a video of the unboxing when you contact us, clearly stating your reasons for the return.

Notification of Processed Return

After we receive and process your returned item, we will update you on the status of your replacement or store credit through email.

Items must be returned in their original, unused condition with all original packaging. Returns that do not meet these conditions may be subject to rejection.

Handling Defective Products

If you identify any defects in your product upon delivery, please immediately reach out to our customer support via email or WhatsApp. Provide photographic and video evidence of the defect to facilitate the process. Mention your reason for the return clearly.

Following your notification, we will organize a pickup of the defective item. After receiving and inspecting the item, we will either send a replacement or issue store credit as per our terms and conditions.

It's important to contact us within 48 hours of delivery if you receive a defective product to ensure the issue is addressed promptly.

Customer Care Contacts

• Email: enquiry@canbhas.com
• WhatsApp: +91-8742929889

Our customer service team is always available to assist you with any queries or concerns regarding our return or refund policies. Thank you for your cooperation and understanding.